Professional History and Skills
May 2025 – Aug 2025
- Created detailed asset refresh planning documentation for ServiceNow reporting, leveraging Nexthink performance data to identify productivity constraints and establish project framework for integration via API.
- Increased reporting efficiency by developing automated PowerBI reports for 36-month asset replacement cycles and presenting findings to leadership.
- Identified $14,400 in annual cost savings by analyzing usage patterns and recommending unlimited data plans for heavy users.
- Researched PowerBI capabilities and API integration methods to support data infrastructure planning.
Jun 2024 – Aug 2024
- Reduced clarification requests by 30% through weekly stakeholder meetings with 5+ managers to establish standardized reporting terminology.
- Created 3 technical guides covering Microsoft 365 productivity tools, operational procedures, and reporting workflows, reducing company onboarding time.
- Enhanced cybersecurity posture by analyzing email filtering solutions (Barracuda, Mimecast, and Proofpoint) and presenting cost-benefit recommendations to leadership.
- Proactively identified process gaps and recommended operational improvements to streamline business workflows.
Jun 2019 – Oct 2021
- Improved record-keeping accuracy by 10% for over 2,000 telecom accounts by analyzing data with advanced Excel functions and optimizing ERP cost allocation processes.
- Resolved over 10,000 cost allocation errors by analyzing payment reports and collaborating with vendors such as Lumen Technologies, AT&T, and Verizon.
- Eliminated 10+ hours of manual financial reporting work monthly by developing and implementing automated process improvements.
- Reduced customer response time by 20% by streamlining client communication processes through Zendesk in collaboration with senior management.